Overview

This hybrid role is essential to ensuring seamless client onboarding, troubleshooting, and satisfaction, while leveraging QA engineering skills to swiftly address API-related questions and ensure product reliability. The ideal candidate thrives in a fast-paced environment, demonstrates a passion for customer success, and possesses a technical aptitude for QA and API testing.

Key Responsibilities

Client Success & Support

• Act as the primary point of contact for clients, addressing inquiries and resolving issues with a focus on speed and quality.
• Assist clients with API integration, ensuring smooth implementation and providing expert guidance on technical matters.
• Collaborate with internal and external teams to advocate for client needs and improve the overall user experience.
• Develop an in-depth understanding of client trading needs to intelligently determine which option will deliver the most revenue to the firm.

Quality Assurance

• Collaborate with the engineering team to identify, reproduce, and resolve technical issues reported by clients.
• Contribute to the prioritization of new features.

Cross-Functional Collaboration

• Work closely with product, engineering, and support teams to align client needs with product roadmaps.
• Provide feedback on product features and identify opportunities for improvement based on client interactions.

Key Requirements

• Education: Bachelor's degree in Information Systems, Management, or a related field, or equivalent experience.
• Experience: 2+ years in client success, technical support, or QA engineering roles.
• Technical knowledge: Understanding of how API protocols work (REST, WebSocket, FIX) and the languages used by our clients (Python 3, Golang, NodeJS, Java).
• Problem-solving: Ability to explain technical concepts to non-technical clients.
• Language proficiency: Fluent in English; additional languages are an advantage (Mandarin, Portuguese).
• Passion for cryptocurrency, blockchain technology, or fintech is a significant advantage.

What We Offer

• Work options: Remote.
• A collaborative and supportive work environment alongside a highly experienced team.
• Competitive compensation package.
• The chance to be part of a fast-paced fintech startup and contribute to shaping the future of capital markets.